Roberto Verino Returns Policy

Online Purchases

For full-price items purchased online (excluding jewellery), we offer a refund or store credit within 7 days of receiving the item, provided it meets our return conditions. Shipping costs are non-refundable.

Sale Items

Sale items (excluding jewellery) are eligible for an exchange or store credit within 7 days if returned in original condition with a valid receipt. No refunds are available for sale items unless faulty.

Final Reduction Items

Items marked as final reduction are not eligible for exchange or refund.

Archive Sale Items

• Garments and Shoes: Eligible for store credit only. No refunds. Return shipping is the customer's responsibility.
• Bags: Not eligible for return.

In-Store Purchases

In-store purchases (excluding jewellery) can be exchanged or returned for store credit within 7 days, if return conditions are met.

Return Conditions

• Item is unworn, unwashed, and unaltered.
• Original tags and packaging are intact.
• Proof of purchase is provided.

Refund Method

Refunds will be returned to the original payment method within 7 days of approval. Return shipping (unless the item is faulty) is the customer’s responsibility.

Faulty Items

If your item is faulty, you are entitled to a replacement or refund under Australian Consumer Law. Email us at info@robertoverino.com.au with details and photos.

Returning Online Purchases In-Store

You can return online purchases to any of our Australian stores within 7 days of delivery, provided they are in saleable condition.

Returning Online Orders

Email info@robertoverino.com.au within 7 days of delivery to begin the return process.

Exchange Policy

Online orders cannot be exchanged directly. Please follow the return process and place a new order. In-store exchanges are available at Roberto Verino stores nationwide.

Need Help?

We're here for you. Email info@robertoverino.com.au with any questions.